Synopsis

The workbook for part 1 of the Excellence in Customer Service course provided by Deb Jackson of Mindmission.

Companies are constantly looking for the most effective ways to manage the relationship with their customer base. Being able to provide exceptional customer service has become recognized as being at the root of their success.

It is no longer acceptable to respond to customer queries when it suits the company’s systems and processes; customers are quick to talk with their feet when they don’t get what they want at the fi rst point of contact. There is no longer a place for the superfi cial “have a nice day” approach. Customers expect the people at the fi rst point of contact to be relationship managers – excellent communicators, problemsolvers,
and decision-makers.

About the author

Deb has a broad range of skills and experience and is a coach, motivational speaker, author and trainer. She has a strong learning and development background which covers retail, media, health, government, manufacturing and Not-For-Profit sectors. As well, Deb has taught management principles at Unitec.
Deb takes pride in “Inspiring Growth” - assisting businesses grow their bottom line and helping people develop the skills required to accomplish their goals and grow the lives they desire.

ISBN: n/a

Author: Deb Jackson

Website: www.mindmission.co.nz

Soft Cover, 24 pages full colour

Price: $0.00